Fill out our booking form for an instant quote. Our system uses your home's details to estimate the size and cleaning time. Choose from our flat-rate extras if you need additional services, all conveniently listed on the booking page.

Our pricing considers factors like your home's size, the requested services, and cleaning frequency. We provide personalized quotes to ensure transparency and cater to your unique cleaning needs.

At Sydney Luxury Cleaning Services, we exclusively use our own products. This approach ensures liability control and guarantees a consistent standard of high-quality cleaning for every service we offer.

Rest assured, at Sydney Luxury Cleaning Services, we prioritize your peace of mind by ensuring our staff is fully insured and bonded. Your trust and confidence in our service are our top priorities.

The duration is tailored to your home's size and the extent of the cleaning required. Sydney Luxury Cleaning Services offers estimated time frames based on your specific needs for a personalized and efficient service.

For Sydney Luxury Cleaning Services, you can reschedule cleans up to 24 hours before the scheduled time at no charge. Cancellations made within 24 hours will incur a fee of $85, part of which will be allocated to the Crew member for the loss of work.

Please note that our cleaning plans, similar to a gym membership, offer discounts with a minimum commitment period. If you cancel before fulfilling the commitment, a cancellation fee applies. Regular weekly or fortnightly cleans have no such commitments, and you can cancel at any time. Read our full terms and conditions for more details.

No, you don't! Many of our clients choose to leave a key for the cleaner to make the most of their free time. Rest assured, our cleaners are thoroughly background checked, ensuring your safety and security during every cleaning session.

Occasionally, circumstances may lead to changes, but we aim to keep you with the same cleaners if you're satisfied. We use checklists and ratings to ensure quality. After each service, rate and provide feedback. If not completely satisfied after 3 cleans, we offer new cleaners or a free cancellation.

The number of cleaners depends on availability in your area. Larger jobs may involve a team of two, while smaller tasks could be handled by a single cleaner.

When making a booking, you'll need to provide your card details, securely stored in an encrypted format. Payments are processed after your cleaning service, ensuring transparency and security. The amount will be withheld prior and then charged after the services are completed.

Fill in the booking form to calculate the required time. Enter your card details and click "book." We'll pair you with an experienced cleaner, followed by a confirmation message. It's a simple and streamlined process for your convenience.

For insurance purposes, we capture before and after pictures for all services. These images are securely stored in your file for future reference. Additionally, we may use these pictures for promotional reasons on social media accounts and websites. If you prefer your home pictures not to be used for promotional purposes, please inform us.

We do not move large furniture items. If you want areas behind couches or furniture cleaned, kindly move them beforehand. Additionally, we avoid cleaning bio-hazardous substances and infested properties. We do not move large appliances and refrain from servicing clients who display disrespectful or unprofessional behavior towards our staff or cleaners. Please review these guidelines to ensure a smooth and effective cleaning process.

Your payment details and personal information are highly secure. Our booking page is protected by extended validation SSL, and the booking form has an additional layer of 256-bit security. Credit card transactions are processed through Stripe, utilizing their own 256 security protocol. Importantly, no credit card numbers are stored in our system; only a token is retained, enabling secure charges. Your security is our top priority, and we take it very seriously.

For most homes serviced by Sydney Luxury Cleaning Services, standard house cleaning is recommended on a weekly or biweekly basis. However, larger households or those with shedding pets or energetic children may benefit from more frequent tidying up. Tailoring the frequency to your specific needs ensures a consistently clean and welcoming home environment.

Tips are never mandatory but are always appreciated! If you believe your technician has done an exceptional job, feel free to show your appreciation by tipping. We offer the convenience of tipping online, making it easy for you to express your gratitude for outstanding service.

Think of our standard cleaning like a routine salon visit, and our deep cleaning as the full makeover – addressing both visible and hidden issues. Sydney Luxury Cleaning Services goes beyond surface cleaning, tackling mold, dust, and more. It's not just about looks; it's about setting a high benchmark for future appointments. Our deep cleaning is comprehensive and ensures a sparkling, fresh space – perfect for special occasions. Recurring appointments every two to three months maintain this standard. Check our FAQ for more info!

While we adore animals, we understand they may not always reciprocate the sentiment. If your pet tends to get anxious during our visit, consider making temporary arrangements for their comfort. During the online scheduling process, you can provide detailed pet instructions to ensure a smooth and stress-free cleaning experience. Safety is paramount, and if our cleaner feels uncomfortable or unsafe due to non-friendly pets, the booking may be subject to cancellation.